guarantee* a lower price
on “whole-house” orders!
|* Your confidence in our
pricing is very important. That’s why we offer the
following guarantee. We guarantee that the total cost we
charge for a “whole-house” order of our products and
services will be less than you would pay for comparable
products and services, subject to the following definitions
A “whole-house” order is defined as any order for all
products and services for a single residential structure that
could be provided by The Hardwood Company. For
example, The Hardwood Company sells windows,
floors, doors, and millwork.
If you are purchasing any or all of those products for a
house, and the quality of those products is very similar or
equal to the quality of the products we offer, then those
products collectively are known as a “whole-house” order.
This guarantee does not apply to less than “whole-house”
orders. For example, if you purchase windows and doors from The
Hardwood Company, but you purchase floors and millwork from one
or more of our competitors, and those products could have
been purchased from The Hardwood Company, then this
guarantee shall not apply. Similarly, if you purchase some
windows from The Hardwood Company, but you purchase other
windows (which could have been purchased from The Hardwood
Company) from one or more of our competitors, then this
guarantee shall not apply. This offer does not apply to items
that represent a competitor’s inventory which is not available
for immediate sale, is of limited quantity, is damaged, used or
liquidation/close-out merchandise. Applicable sales taxes will
be excluded in price comparisons.
This guarantee applies if you provide, at the time of order,
valid proof of a competitor’s, or a group of competitors’, offer
to provide a “whole-house” order at a total cost less than that
offered by The Hardwood Company. Competitors’ offers which are
intended to be compared with offers from The Hardwood Company
must be provided in writing, and a period of five (5) business
days must be allowed to complete the comparison.
We pledge to compare the quality of all products in good faith
based on commonly accepted opinions of the quality of the
building products being compared. However, comparisons of
exclusive brands of The Hardwood Company with exclusive brands
of competitors is subjective, and determinations made by The
Hardwood Company are final.
Eligible Price Adjustment.
If we determine that you have received a legitimate
“whole-house” offer at a total price lower than our offer, then
we will lower our price to the same price offered by our
competitor's, minus $1. Thus, we guarantee a lower price on
every “whole-house” order. We will not match competitors' prices
that result from a price match; that is, we will not participate
in a “cycle” of continued price matching on the same order.
We value your business, and we pledge to offer
highly competitive pricing at all times!